SN
Sanele N
1 reviews | Active since Jan 2025
23 Jan 2025, 20:28
Account closed with no ability to withdraw funds for *No reason*
I woke up today to find out that my Luno account was closed ,I have not done anything suspicious and I have been with them for years, its so difficult to find how to contact them. I fear that people your money is not safe with these people ...but I must say they do say "they will refund and it may take 30 days" I hope they do
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Replies (3)0
Replies (3)SN
Sanele N's updateReviewer Update
23 Jan 2025, 20:37I got an email stating that I must close my account before 22 Jan 2025, there was no reason attached to why I am banned
I see with another reported incident about t these closures, they seem NEW , please investigate if there is some funny business happening ,I will give you time, after that I am publishing this to every place I can find and asking all those people I have been telling how wonderful crypto is, to Never ever invest with you including all those blogs we chat in ..offer better customer service please Not Heart attacks , if you dont want us at-least let us leave with our money quietly
I see with another reported incident about t these closures, they seem NEW , please investigate if there is some funny business happening ,I will give you time, after that I am publishing this to every place I can find and asking all those people I have been telling how wonderful crypto is, to Never ever invest with you including all those blogs we chat in ..offer better customer service please Not Heart attacks , if you dont want us at-least let us leave with our money quietly
SN
Sanele N's update23 Jan 2025, 20:37
Reviewer Update
I got an email stating that I must close my account before 22 Jan 2025, there was no reason attached to why I am banned
I see with another reported incident about t these closures, they seem NEW , please investigate if there is some funny business happening ,I will give you time, after that I am publishing this to every place I can find and asking all those people I have been telling how wonderful crypto is, to Never ever invest with you including all those blogs we chat in ..offer better customer service please Not Heart attacks , if you dont want us at-least let us leave with our money quietly
I see with another reported incident about t these closures, they seem NEW , please investigate if there is some funny business happening ,I will give you time, after that I am publishing this to every place I can find and asking all those people I have been telling how wonderful crypto is, to Never ever invest with you including all those blogs we chat in ..offer better customer service please Not Heart attacks , if you dont want us at-least let us leave with our money quietly
SN
Sanele N's updateReviewer Update
24 Jan 2025, 09:04Hi Luno
Look, I am given a link to some policy. I don't even know what I did that was in breach of these terms (all I did was buy more crypto) thinking this was a logical safe platform.
The fact that you're not allowing me to know what I did ..I have no need to be fighting with you here ..its a defeating conversation that lacks a human touch
these vague terms that have no meaning to anything I have done
I want my money ,
Please instruct on the next steps
Look, I am given a link to some policy. I don't even know what I did that was in breach of these terms (all I did was buy more crypto) thinking this was a logical safe platform.
The fact that you're not allowing me to know what I did ..I have no need to be fighting with you here ..its a defeating conversation that lacks a human touch
these vague terms that have no meaning to anything I have done
I want my money ,
Please instruct on the next steps
SN
Sanele N's update24 Jan 2025, 09:04
Reviewer Update
Hi Luno
Look, I am given a link to some policy. I don't even know what I did that was in breach of these terms (all I did was buy more crypto) thinking this was a logical safe platform.
The fact that you're not allowing me to know what I did ..I have no need to be fighting with you here ..its a defeating conversation that lacks a human touch
these vague terms that have no meaning to anything I have done
I want my money ,
Please instruct on the next steps
Look, I am given a link to some policy. I don't even know what I did that was in breach of these terms (all I did was buy more crypto) thinking this was a logical safe platform.
The fact that you're not allowing me to know what I did ..I have no need to be fighting with you here ..its a defeating conversation that lacks a human touch
these vague terms that have no meaning to anything I have done
I want my money ,
Please instruct on the next steps
SN
Sanele N's updateReviewer Update
28 Jan 2025, 15:29Hi Luno
This is not a transparent process at all I have sent LUNO support 2 emails no response . are you guys robbing us ..I don't even know what process is happening or what is the issue
Do you I need to fly out to cape town to get any response ?
This is not a transparent process at all I have sent LUNO support 2 emails no response . are you guys robbing us ..I don't even know what process is happening or what is the issue
Do you I need to fly out to cape town to get any response ?
SN
Sanele N's update28 Jan 2025, 15:29
Reviewer Update
Hi Luno
This is not a transparent process at all I have sent LUNO support 2 emails no response . are you guys robbing us ..I don't even know what process is happening or what is the issue
Do you I need to fly out to cape town to get any response ?
This is not a transparent process at all I have sent LUNO support 2 emails no response . are you guys robbing us ..I don't even know what process is happening or what is the issue
Do you I need to fly out to cape town to get any response ?