mH
mahdi H
1 reviews | Active since Aug 2022
26 Aug 2022, 13:17
account closed for no reason
after being level 3 verified user for years and transacting a lot on luno they decided to close my account for literally no reason. they also emailed me that I should not open another account!! I am having a south african PR, so anyone in south Africa be careful of this app and stay away. there is no actual person or location as a customer service hence if your money is locked you will never get it by lodging complaints.
Helpful (0)
Replies (4)0
Replies (4)
Luno's replyOfficial
26 Aug 2022, 14:01Hi Mahdi,
We sincerely note your review and we're sorry to hear you feel this way.
We're able to see that this matter has been dealt with by a specialised team.
Possible reasons for account closure can be found here https://www.luno.com/en/legal/terms#prohibited_activity and within our Terms of Use here https://www.luno.com/en/legal/terms
Our support team can be contacted via email or live chat using the Help Centre.
^CP
Luno's reply26 Aug 2022, 14:01
Official
Hi Mahdi,
We sincerely note your review and we're sorry to hear you feel this way.
We're able to see that this matter has been dealt with by a specialised team.
Possible reasons for account closure can be found here https://www.luno.com/en/legal/terms#prohibited_activity and within our Terms of Use here https://www.luno.com/en/legal/terms
Our support team can be contacted via email or live chat using the Help Centre.
^CP
mH
mahdi H's updateReviewer Update
26 Aug 2022, 14:15There was no reason stated in the communications via email.
mH
mahdi H's update26 Aug 2022, 14:15
Reviewer Update
There was no reason stated in the communications via email.
mH
mahdi H's updateReviewer Update
27 Aug 2022, 00:44Even their responses are by ROBOT and no one actually read the messages or complaints.
You can see the other website and judge yourself.
https://www.trustpilot.com/submitted/review?correlationid=df0f268f-01ea-436a-b33a-3827fecd1521
You can see the other website and judge yourself.
https://www.trustpilot.com/submitted/review?correlationid=df0f268f-01ea-436a-b33a-3827fecd1521
mH
mahdi H's update27 Aug 2022, 00:44
Reviewer Update
Even their responses are by ROBOT and no one actually read the messages or complaints.
You can see the other website and judge yourself.
https://www.trustpilot.com/submitted/review?correlationid=df0f268f-01ea-436a-b33a-3827fecd1521
You can see the other website and judge yourself.
https://www.trustpilot.com/submitted/review?correlationid=df0f268f-01ea-436a-b33a-3827fecd1521
Luno's replyOfficial
28 Aug 2022, 11:16Hi Mahdi,
We apologize for the frustration.
As previously communicated, the closure of your account has happened due to a violation of Legal Terms and Conditions.
We are able to see that this issue has gone through detailed consideration by our specialized team.
We apologize for the frustration.
As previously communicated, the closure of your account has happened due to a violation of Legal Terms and Conditions.
We are able to see that this issue has gone through detailed consideration by our specialized team.
More details regarding the account closure can be found here: https://www.luno.com/en/legal/terms#prohibited_activity and within our Terms of Use here https://www.luno.com/en/legal/terms
Thanks for your understanding.
^ UG
Thanks for your understanding.
^ UG
Luno's reply28 Aug 2022, 11:16
Official
Hi Mahdi,
We apologize for the frustration.
As previously communicated, the closure of your account has happened due to a violation of Legal Terms and Conditions.
We are able to see that this issue has gone through detailed consideration by our specialized team.
We apologize for the frustration.
As previously communicated, the closure of your account has happened due to a violation of Legal Terms and Conditions.
We are able to see that this issue has gone through detailed consideration by our specialized team.
More details regarding the account closure can be found here: https://www.luno.com/en/legal/terms#prohibited_activity and within our Terms of Use here https://www.luno.com/en/legal/terms
Thanks for your understanding.
^ UG
Thanks for your understanding.
^ UG