ABISMALL CUSTOMER SERVICE

For a week and a half I have been desperately patiently and politely trying to get LUNO to assist with regaining access to my LUNO account - I have on numerous occasions informed them of the urgency and I am getting zero meaningful resolution from them.

Despite me spending hours and hours following all their self help articles and following what ever s****s of instructions I get from them I am getting absolutely zero meaningful assistance.

Even at an advanced and escalated stage of an issue you physically can not get hold of anyone at LUNO directly, rather you are at the mercury of sending emails and being told to "wait for them to reply, they will reply when they can". Further you deal with a new person each and every time you try contact them or reply to correspondence meaning you have to explain the issue and history each and every time to someone who quite frankly does not care or have the time or inclination to listen, understand and resolve the matter. Further they break the email string so there is no reference of prior and important correspondence and context.

Perhaps this review might get someone at LUNO to contact me and get this overdue issue sorted..........