SH
Shaun H
1 reviews | Active since Mar 2024
05 Apr 2024, 11:41
5 WEEKS BLOCKED ACCOUNT NO REASON. FSCA CONTACTED, STAY AWAY!!!
Luno commented on my previous bad review saying they contacted me privately, lie...
Luno has still locked my account and isn't allowing me to access any use on the account coming on 5 weeks!! There is also no way to contact Luno, the trend is the same below, and i have instructed my office to pool together all the people in the same situation. My lawyers will instruct if a case as a collective would be more effective or straight to the media or to approach the FSCA.
I have spoken briefly spoken to the media, and they have heard the same stories. Luno can't keep taking control of people's money with no reason.
AGAIN STAY AWAY FROM LUNO. THIS IS FINANCIAL *****!
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
05 Apr 2024, 14:09Hi Shaun, we're sorry to hear about this experience and for the inconvenience that this may be causing.
As part of Luno’s commitment to meeting regulatory expectations, we are required to obtain certain additional information about you and how you use your Luno account.
As part of Luno’s commitment to meeting regulatory expectations, we are required to obtain certain additional information about you and how you use your Luno account.
I've had a look and I can see that your account query is currently being reviewed by our specialised team and I can assure you that they will be getting back to you in due course via email.
Unfortunately, we're unable to comment on this platform in detail, rest assured that your query will be handled.
Thanks for your continued patience and understanding. ^MF
Luno's reply05 Apr 2024, 14:09
Official
Hi Shaun, we're sorry to hear about this experience and for the inconvenience that this may be causing.
As part of Luno’s commitment to meeting regulatory expectations, we are required to obtain certain additional information about you and how you use your Luno account.
As part of Luno’s commitment to meeting regulatory expectations, we are required to obtain certain additional information about you and how you use your Luno account.
I've had a look and I can see that your account query is currently being reviewed by our specialised team and I can assure you that they will be getting back to you in due course via email.
Unfortunately, we're unable to comment on this platform in detail, rest assured that your query will be handled.
Thanks for your continued patience and understanding. ^MF