MS
Moegamat S
1 reviews | Active since Jul 2023
22 Jul 2023, 11:29
33 Days NO LUNO REFUND !!!
Luno promises to refund my account via their SPECIALIZED TEAM but it's been 33 days imagine a HUGE Company like LUNO struggling to payback or refund a small customer account. Do not put monies in Luno you might wait more than a month like me and still have ZERO refund of your FUNDS
Helpful (0)
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Replies (2)
Luno's replyOfficial
22 Jul 2023, 13:31Hi Moegamat,
We understand your frustration regarding the delay in processing and reversing your funds. Rest assured that your query has been escalated to our specialized team for immediate attention.
We regret to inform you, however, that we are currently experiencing some unforeseen delays in this process. Please be assured that our dedicated team is working tirelessly to resolve the matter as quickly as possible.
We understand the importance of this issue and the urgency to have it resolved. As soon as there is a significant update or progress, we will promptly inform you of the status.
Your patience and understanding in this matter are highly appreciated. We sincerely apologize for any inconvenience caused and want to assure you that we are doing everything within our capacity to rectify the situation promptly.
Thank you for your understanding.
^CP
We understand your frustration regarding the delay in processing and reversing your funds. Rest assured that your query has been escalated to our specialized team for immediate attention.
We regret to inform you, however, that we are currently experiencing some unforeseen delays in this process. Please be assured that our dedicated team is working tirelessly to resolve the matter as quickly as possible.
We understand the importance of this issue and the urgency to have it resolved. As soon as there is a significant update or progress, we will promptly inform you of the status.
Your patience and understanding in this matter are highly appreciated. We sincerely apologize for any inconvenience caused and want to assure you that we are doing everything within our capacity to rectify the situation promptly.
Thank you for your understanding.
^CP
Luno's reply22 Jul 2023, 13:31
Official
Hi Moegamat,
We understand your frustration regarding the delay in processing and reversing your funds. Rest assured that your query has been escalated to our specialized team for immediate attention.
We regret to inform you, however, that we are currently experiencing some unforeseen delays in this process. Please be assured that our dedicated team is working tirelessly to resolve the matter as quickly as possible.
We understand the importance of this issue and the urgency to have it resolved. As soon as there is a significant update or progress, we will promptly inform you of the status.
Your patience and understanding in this matter are highly appreciated. We sincerely apologize for any inconvenience caused and want to assure you that we are doing everything within our capacity to rectify the situation promptly.
Thank you for your understanding.
^CP
We understand your frustration regarding the delay in processing and reversing your funds. Rest assured that your query has been escalated to our specialized team for immediate attention.
We regret to inform you, however, that we are currently experiencing some unforeseen delays in this process. Please be assured that our dedicated team is working tirelessly to resolve the matter as quickly as possible.
We understand the importance of this issue and the urgency to have it resolved. As soon as there is a significant update or progress, we will promptly inform you of the status.
Your patience and understanding in this matter are highly appreciated. We sincerely apologize for any inconvenience caused and want to assure you that we are doing everything within our capacity to rectify the situation promptly.
Thank you for your understanding.
^CP
MS
Moegamat S's updateReviewer Update
22 Jul 2023, 19:19You want to assure me that you struggling to pay the monies that was in my account for 33 days. I don't care what status you put to my account all I want is my funds that is in my account. Infact I had coins in my wallet but due to your closing the account without notifying your customers I have now lost out on my investments I made as all coins went up during this period. Luno will probably accept no responsibility for that and have them covered under their terms and conditions. Please it's been enough delays now. JUST PAY WHAT WAS IN MY ACCOUNT WHEN YOU CLOSED IT
MS
Moegamat S's update22 Jul 2023, 19:19
Reviewer Update
You want to assure me that you struggling to pay the monies that was in my account for 33 days. I don't care what status you put to my account all I want is my funds that is in my account. Infact I had coins in my wallet but due to your closing the account without notifying your customers I have now lost out on my investments I made as all coins went up during this period. Luno will probably accept no responsibility for that and have them covered under their terms and conditions. Please it's been enough delays now. JUST PAY WHAT WAS IN MY ACCOUNT WHEN YOU CLOSED IT