Beautiful Wedding Venue, but Extremely Disappointing After-Sales Service

Our wedding day at Lunikhy Game Lodge was absolutely beautiful. The food was fantastic, thank you Denielle for the most personalised service and care, the accommodation was great, and the day itself was everything we could have hoped for. Unfortunately, the experience that followed has left an incredibly sour taste in our mouths.

For a venue that is so strict about its own payment terms, the lack of accountability when it comes to refunding clients is honestly shocking.

Firstly, let's talk about breakages. R35 PER TEAS****, with additional charges for anything else allegedly broken or missing. There was no proper inventory checklist completed with us upon check-in, yet we are expected to accept charges for missing or damaged items without being provided with proof. How is a client supposed to verify what was there in the first place?

Then comes the refund process, which has been nothing short of an absolute mission.

We were promised our refund on 30 days (a Month) after our wedding. Instead, we have had to consistently follow up, only to receive the same response: "I've marked it as urgent and will revert." And then? Silence. Until WE follow up again.

What makes this particularly frustrating is the double standard. When it comes to paying Lunikhy Game Lodge, you had better not be a single day late, or you risk having your wedding date cancelled. Yet when it comes to them settling what is owed to you, suddenly deadlines, urgency and communication seem to go out the window.

Why should clients be held to strict payment terms when the venue seemingly cannot honour its own commitments?

Planning a wedding is stressful enough. The last thing any newly married couple should have to do is spend the days following their wedding chasing a venue for money that was promised to them.

It is such a shame because the venue itself, the food and the accommodation genuinely deserve praise. However, the way clients are treated once the wedding is over is just as important as the service provided on the day.

For future brides and grooms considering Lunikhy Game Lodge, I would strongly recommend requesting a signed inventory checklist at check-in, for every single house, obtaining a complete breakdown and proof of any alleged breakages, and getting all refund terms confirmed in writing.

A beautiful wedding day should leave you with beautiful memories, not weeks of frustration trying to get your own money back.

Lunikhy, you delivered a wonderful wedding day, but the experience afterwards has been incredibly disappointing. Your clients deserve the same accountability, urgency and respect that you demand from them when it comes to payment and commitment. If it wasn't for my wedding planner at Oh Lord Events, I wonder what the day would have looked like, solely based on the after-sales service.