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ryno B
1 reviews | Active since Jun 2013
12 Aug 2023, 05:58
This company is a ****!!
This whole business is a ****. You deposit money into their account to be loaded on your kids account. On their site it says after 24 hours money will reflect. After 10 days not. After several calls they pick up money and it will reflect next day. Aske for a refund to cancel this card. Thats where the real fun starts. Now the money has been paid over to another department. Email after email after email and nothing. Money gone. The school needs to refund and the school say the money has not been paid to them. This company is a ****!!
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Replies (2)0
Replies (2)
Lunchcard cashless schooling's replyOfficial
14 Aug 2023, 11:08Hi Ryno, thanks for taking my call earlier. As discussed, at the time, we never received the proof of payment from the tuckshop operator for your payment and this is the reason why it took so long to be allocated. We have taken this up with the tuckshop operator to ensure a better service offering at your school so this doesnt happen again. With regards to the refund, the payment was made directly to the tuckshop operator and not to us. We have decided to pay the refund from our own bank account and will resolve with the tuckshop operator. From Lunchcard, I apologise for the inconvenience caused and trust this has now been resolved.
Lunchcard cashless schooling's reply14 Aug 2023, 11:08
Official
Hi Ryno, thanks for taking my call earlier. As discussed, at the time, we never received the proof of payment from the tuckshop operator for your payment and this is the reason why it took so long to be allocated. We have taken this up with the tuckshop operator to ensure a better service offering at your school so this doesnt happen again. With regards to the refund, the payment was made directly to the tuckshop operator and not to us. We have decided to pay the refund from our own bank account and will resolve with the tuckshop operator. From Lunchcard, I apologise for the inconvenience caused and trust this has now been resolved.
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ryno B's updateReviewer Update
14 Aug 2023, 13:49Hi there. This issue is now resolved. Sorry that it took so long. The tuck shop operator needs to be held responsible for this.
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ryno B's update14 Aug 2023, 13:49
Reviewer Update
Hi there. This issue is now resolved. Sorry that it took so long. The tuck shop operator needs to be held responsible for this.