PL
Peter L
1 reviews | Active since Nov 2024
19 Nov 2024, 08:32
No Certificate of Compliance (CoC)
Lunar Solar did not provide a Certificate of Compliance (CoC) on the date of installation. Upon inquiry, they were unable to locate the CoC. They eventually sent a technician, but the CoC was incorrectly dated. As a result, I was audited by SARS, and due to the incorrect date, I was unable to claim the solar panel rebate. Very disappointed.
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Replies (3)
Lunar Solar's replyOfficial
19 Nov 2024, 09:15Hi Peter, when requesting the COC dated the 14th of October 24, we had immediately noted that the COC had not been uploaded as this COC and inspection was allocated to our installation electrician in October 2023. I responded to your request dated the 14th of October 24 and immediately initiated we send our current installation electrician out to urgently re-do the certificate and accommodate the matter accordingly dated the 15th of October 2024, the re-inspection was done and actioned dated the 16th of October 2024 and issued again for the second time, and provided, I had apologised for this oversight and rectified the matter immediately. You notified me yesterday dated the 19th November 2024 of the matter with SARS, and again I immediately responded to rectify and assist you, and again I provided an update last night dated the 19th November 2024 to advise that I was in-deed attending to the mater. I will ensure that this is rectified and as soon as possible as stated. Unfortunately, this is due to human error, which we can only manage to the best of our ability, most importantly we will ensure we immediately respond and do whatever we can to rectify any concerns (which we have done) and or issues reported as soon as possible. As stated in my mail, I will have this sorted. Have a lovely day further, we again thank you for your business and appreciate your feedback, helping us only better our experiences for clients in the future. We can assure you we strive to be the best, with passion for what we do, and will continue to do so.
Lunar Solar's reply19 Nov 2024, 09:15
Official
Hi Peter, when requesting the COC dated the 14th of October 24, we had immediately noted that the COC had not been uploaded as this COC and inspection was allocated to our installation electrician in October 2023. I responded to your request dated the 14th of October 24 and immediately initiated we send our current installation electrician out to urgently re-do the certificate and accommodate the matter accordingly dated the 15th of October 2024, the re-inspection was done and actioned dated the 16th of October 2024 and issued again for the second time, and provided, I had apologised for this oversight and rectified the matter immediately. You notified me yesterday dated the 19th November 2024 of the matter with SARS, and again I immediately responded to rectify and assist you, and again I provided an update last night dated the 19th November 2024 to advise that I was in-deed attending to the mater. I will ensure that this is rectified and as soon as possible as stated. Unfortunately, this is due to human error, which we can only manage to the best of our ability, most importantly we will ensure we immediately respond and do whatever we can to rectify any concerns (which we have done) and or issues reported as soon as possible. As stated in my mail, I will have this sorted. Have a lovely day further, we again thank you for your business and appreciate your feedback, helping us only better our experiences for clients in the future. We can assure you we strive to be the best, with passion for what we do, and will continue to do so.
PL
Peter L's updateReviewer Update
19 Nov 2024, 09:42Unfortunately, your apology is not sufficient in this case.
I have suffered a financial loss due to your incompetence on two occasions: first, by not having a CoC on record, and second, by providing the wrong date on the certificate.
It is your responsibility to ensure the CoC is submitted, and failing to have it in your system is highly unprofessional.
PL
Peter L's update19 Nov 2024, 09:42
Reviewer Update
Unfortunately, your apology is not sufficient in this case.
I have suffered a financial loss due to your incompetence on two occasions: first, by not having a CoC on record, and second, by providing the wrong date on the certificate.
It is your responsibility to ensure the CoC is submitted, and failing to have it in your system is highly unprofessional.
Lunar Solar's replyOfficial
19 Nov 2024, 10:00Our installation electrician notified our office that the correct COC was mailed (same day the query was received dated the 18th November 2024) directly to you last night, as per my immediate instruction, therefor you are eligible to claim such rebate as the installation took place within the applicable time-period. Therefor no loss would be incurred, please let us know what more we can do to help pertaining this matter. Again, we had apologised for the oversight and had rectified such immediately after being notified. We can only strive towards perfection, most importantly we take responsibility, and do our best to attend to the query as fast as possible.
Lunar Solar's reply19 Nov 2024, 10:00
Official
Our installation electrician notified our office that the correct COC was mailed (same day the query was received dated the 18th November 2024) directly to you last night, as per my immediate instruction, therefor you are eligible to claim such rebate as the installation took place within the applicable time-period. Therefor no loss would be incurred, please let us know what more we can do to help pertaining this matter. Again, we had apologised for the oversight and had rectified such immediately after being notified. We can only strive towards perfection, most importantly we take responsibility, and do our best to attend to the query as fast as possible.