LUNA FIBERS

Consequences of using your right as a customer and providing an online review.

Consequences of using your right as a customer and providing an online review. After I posted a review about LunaFibre’s poor service, my contract was terminated despite them still owing me prepaid service. They failed to provide the promised account reconciliation, deleted my support tickets, and disconnected my internet without giving me time to find an alternative provider. I also noticed unexplained changes to my account balance, and I was not refunded for the service already paid. This has resulted in financial loss and ongoing frustration My response to LunaFibre: from Their misleading feedback claiming my account is in Arrears This is exactly what you do—you become defensive instead of addressing the actual issue. You still haven’t answered my question: Why do I have to call, beg, and log a case every single month just to have uninterrupted WiFi for the full month? This happened right after I paid this weekend. In my latest case, I attached a screenshot clearly showing that my account had 11 days remaining before suspension. Whether the arrears are paid in advance or not is irrelevant. The point is that I do not miss payments. I pay before the end of every month without fail, and I’m subscribed to one of your most expensive packages. I’ve had this account since 2023. Then, in 2024, something changed on your side, and ever since then I have been forced to chase LunaFibre to correct the same issue. It is now June, and not once this year have I gone a month without having to call and explain the exact same problem for it to be fixed. Whatever changes you need to make, and however you choose to resolve it, make sure I never have to call again to beg for an extension of my account suspension because of an error on your side. On my latest case, I also attached screenshots containing all the previous case numbers relating to this exact same issue. This clearly demonstrates that this is a recurring problem that has been ongoing for months. Please stop responding with generic, defensive replies and start taking ownership of the problem. I shouldn’t have to spend my time chasing a service provider every month to receive the service I pay for. I have been paying this account religiously since 2023. THREE YEARS. THREE YEARS! lunfibre Come ON Initial review :LunaFibre= **** My experience with LunaFibre has been so bad that it feels like a ****. For the past three years, I have repeatedly been double billed. Every time I raise the issue, instead of fixing the root cause, they simply change the account suspension date, forcing me to deal with the same problem over and over again. Since November, I have had to contact them almost every month just to have my service restored or reconnected. I constantly deal with arrogant customer service consultants who seem to have little or no knowledge of the numerous cases I have logged since 2024. This ongoing failure has cost me clients, revenue, and countless hours of my time. As a paying customer, I should not have to fight every month just to receive the service I am paying for. Based on my experience, I cannot recommend LunaFibre. The repeated billing issues, poor communication, and lack of accountability have made this one of the most frustrating service providers I have ever dealt with.