Bad service

We had previously complained about Gracious's behavior in December. Tonight, one of the managers on duty asked her to open a bottle of a beverage we were drinking, but she refused, citing a previous altercation with us. Your emotional intelligence at work should be comparable, as this demonstrates how management handles grievances. The management is not going to treat patrons as if they are doing them a favour I expect exceptional.service since I will be tipping employees for an exceptional service otherwise tonight was my last night here