Disappointing product, misleading policy and really bad customer engagement.

Disappointing product, misleading policy and really bad customer engagement. I took delivery of the Lumilia Lux™ 2in1 IPL Laser Hair Removal & Skin Rejuvenation Handset on 19 April and immediately put it to use (cos it's exciting to get new stuff and you want it to get working soonest, right?) This is not a small investment (R2595.00 after discount) but I figured I was safe since their "MONEY BACK GUARANTEE" led me to believe I had nothing to lose (except hair :-p )... "WE HAVE ABSOLUTE CONFIDENCE IN PROVIDING YOU WITH THE BEST AT-HOME IPL HAIR REMOVAL HANDSET IN THE WORLD. THAT’S WHY WE’RE PROUD TO OFFER YOU OUR 90-DAY 100% MONEY-BACK GUARANTEE. IN THE UNLIKELY EVENT THAT YOU DON’T SEE RESULTS, SIMPLY RETURN YOUR HANDSET AND WE’LL GIVE YOU 100% OF YOUR MONEY BACK. NOW YOU CAN GET SILKY SMOOTH SKIN WITHOUT THE WORRY." I am fair skinned and the hair in the applicable areas is dark, so according to the marketing material, I am the ideal candidate for optimal results. Fast forward 6 weeks of diligent use as directed for both hair removal on underarms and bikini (2x per week on level 8 Auto setting) and "skin rejuvenation" on my face (every second day) and there is ZERO evidence of any reduction in hair growth nor any improvement in ***mentation or capillaries. So yesterday, I visit their website to see how to go about returning the product within the 90 day money back guarantee period. Check this out: https://lumiliaskinco.com/pages/money-back-guarantee . a) "THE MONEY-BACK GUARANTEE MUST BE ACTIVATED WITHIN 30 DAYS OF YOUR PURCHASE." Why on earth would I think to investigate the return policy before 30 days if it is clearly stated that I have 90 days to do so? b) "YOU MUST COMPLETE AT LEAST 6 TREATMENTS, AND TAKE A PHOTO OF THE AREA/S YOU ARE TREATING BEFORE EACH OF THE SESSIONS. IF THERE ARE NO NOTICEABLE RESULTS IN HAIR REDUCTION, EMAIL YOUR 6 PHOTOS TO US AT *** WITH YOUR ORDER NUMBER, AND WE WILL REVIEW YOUR APPLICATION. ...ALL IMAGES MUST HAVE VALID TIME AND DATE STAMPS" I'm sorry... WHAT???? Send you a series of photos of my bikini area???? I think not! This is not just unreasonable, it is highly intrusive and downright inappropriate. In response to my email requesting a return and refund, I was told: "I AM AFRAID YOU CAN'T CLAIM THE MONEY-BACK GUARANTEE IF YOU DIDN'T FOLLOW THE REQUIRED STEPS AS DISPLAYED IN OUR STORE. IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE POLICY AND TO UNDERSTAND HOW IT WORKS BEFORE PLACING THEIR ORDER....I AM SORRY IF YOU MAYBE MISUNDERSTOOD THE POLICY OR IF YOU WERE NOT AWARE OF THE T&CS. WE DO OUR BEST TO MAKE THE POLICY VISIBLE AND CLEAR FOR ALL OUR CUSTOMERS TO SEE AND UNDERSTAND HOW IT WORKS BEFORE PLACING THEIR ORDERS. WE CANNOT BE HELD RESPONSIBLE BECAUSE THE CUSTOMER DIDN'T READ OR AGREE WITH THE RETURNS POLICY AFTER MAKING THEIR PURCHASE. " In light of the less than conciliatory response from their customer care, and the way in which Lumilia Skin Co. "incentivises" customers to provide positive reviews through the promise of discount vouchers etc. I thought it only appropriate that an honest balanced review on my part is entirely in order.