non-delivery and lack of feedback/response

Lu'mar sales reps came to our company's Wellness day and exhibited their products. The sales lady tested a Mud/Musk app**** on my palm and a massage while waiting for the mask to dry. I was impressed with the results which I then placed an order. The offer was for R250 and I get another product for free, I chose the Muscle rub(used for massage). We agreed on a delivery date which was a Monday 5/10,I received an sms on the 1st to confirm delivery which I did. Come Monday the 5th I waited n no delivery. The next Monday the 12th I then wrote an sms reply to the number I was asked to confirm delivery on expressing my dismay. I received a reply back apologizing for not delivering my order, and that was it. Following week I called the number on my order slip which went through to Margaret who informed me that she is the owner, I told her my complaint and wanted to know why I never received my order or any communication as to why.Margaret promised to investigate and get back to me by the end of the day, but she never did. Its about 2months later I never even got an explanation or apology. I find LU'MAR,MARGARET HER TEAM UNPROFESSIONAL AND THEY HAVE VERY POOR CUSTOMER SERVICE,