The front desk staff (Wandisa Cele & Snenhlanhla Mbeje) is unprofessional and the manager (Peter) did not help us with nothing.

On Sunday, 6th of July 2025. My partner had called Luma to make reservations around 12:09 and a young lady picked up the phone (between Wandisa or Snenhlanhla). They were very distracted over the phone, talking to other people while we were on the line trying to book a reservation for 15:00. She quickly said “send us a WhatsApp” then proceeded to quickly, rudely hang up the phone. I called back and the very same thing happened. My partner proceeded to send a WhatsApp and we got no response. We got there at Luma at 15:30 and they told us that the brunch is finished. I expressed my grievances, a manager was called (I think his name was Peter if I’m not mistaken) but he did and said absolutely nothing to resolve the issue. From the moment we arrived, we were met with a lack of professionalism, courtesy, and assistance. Despite our efforts to engage with the staff, we were either ignored or treated with visible disinterest. At no point did we feel welcomed, valued, or attended to in a manner that reflects the standards we expected from your business.