Urgent Request to Settle Account and Terminate Relationship

I am writing to formally express my deep frustration and concern regarding my unresolved account issue with Lulaland. Despite never accessing or utilising the funds supposedly allocated to me, I am now being pursued for repayment and threatened with legal action.

To clarify: • I was initially under the impression that I had secured funding, but I was never able to log into the Lula portal, despite multiple attempts. • My repeated requests for assistance were intermittently answered, yet no solution was ever provided. At no point did I access the portal or use any funds. • Nevertheless, I am now being held liable for a debt of ±R700, which I did not incur through usage. • I have been receiving monthly statements indicating that certain amounts were advanced to me, with a status comment of "received" - yet I have never received or accessed any money since this account was opened. • In late 2024, I was contacted by someone named Chad, who refused to provide his surname and threatened me with legal action. On 12 November 2024, he emailed me stating I could now log into my Lula business bank account. By then, I had lost all interest in accessing these funds and did not make any attempt to access them. • I made a call late last year and someone promised to get an internal person to call me back. I never received the call • I attempted to call the support line and was kept on hold for over 20 minutes before the call was dropped. Later, I received a call from Zanele, who promised to investigate and revert. I never heard back. • I called again sometime this year; I spoke to someone who again promised me that they would get someone internal to call me. I even received a support reference number ticket. No one ever called me. • On 16 June 2025, out of frustration and desperation, I rep**** to Chad’s email of 12 November 2024 asking for guidance on how to settle the balance and close the account. I received a support reference number, but no resolution. • On 25 July 2025, Zanele called again, acknowledged our previous conversation, and informed me that the matter had been handed over to lawyers and I should get in touch with them. By the way, I had never received a call or email from the lawyers. I expressed my unwillingness to engage with legal representatives and reiterated my intent to settle the ±R700 and close the account. She promised to send an email with payment instructions, but no email ever arrived. At this point, I feel misled and exploited. I am convinced this process was designed to entrap me into a debt I never or used. I am willing to settle the ±R700 immediately, provided I receive clear payment instructions and written confirmation that my account will be closed upon settlement. I request the following, without delay: 1. A formal statement confirming the total amount owed (±R700) and that no further charges will be app****. 2. Clear payment instructions and the correct email address to send proof of payment. 3. Written confirmation that my account will be closed permanently upon settlement. I expect this matter to be resolved promptly and professionally. I will not engage further with legal representatives over a debt I did not incur through usage. Please treat this as urgent.