they are lying about helping in time of need

i have an account with this company which i have been paying weekly with no problems , i was told that when am half way my payment i can get more, in the next 21 days we all know that things will be bad, so i asked them to rather re-loan me instead of me skipping payments, as my business will be slow , they told me that i will over-in debt the business,this is the period i wanted them most so that i can have a financial stability, i was soo dissapointed with the service as they have been going on and on advertising that they are there to help us during the Covid19.