more like Lala Bank! What a Joke! Do not even try!

I am writing to express my disappointment with the recent service I received from Lulalend "Bank". Despite your claims of being different from a traditional bank, my experience has been quite frustrating.

Your system was unable to send emails to my address: michae*******. It took one day to discover this issue, and we had to use a different email address. Lezaan Oktober was unable to call my number ***), although another agent was able to reach me. We had to resort to communicating over WhatsApp. After the weekend, I tried to contact Lezaan, but received no response. I sent an email, which also went unanswered. Eventually, I called the call center and was informed that Lezaan was off for a week, and someone else had taken over my case. It took two days to register my ID. I have a steady monthly income of approximately 40,000 ZAR in a private bank account, and my credit rating with TransUnion is good (697 points, which is 70 points below the highest rating). The only thing I needed was a 50,000 ZAR loan to manage our cash flow so we wouldn't have to decline orders. Even a confirmed Statement, that R27.000 will be transferred on the 16th this month into my account didn't help.

However, my application was declined.

Please stop promoting yourselves as being different if the experience you provide is not meeting basic expectations.