Excellent service, well done Luigis

Wonderful service, a month or so back. We ordered pizzas and pastas from Luigis via Uber Eats. There were 5 items, and Luigis packed them into a big box for the Uber driver to deliver. Unfortunately, they were not tightly packed in the big box, and one of the pastas was packed on its side, so it moved about during delivery to the extent that it opened up in the big box, and spilt. When I called, at first they told me that it was Uber's fault, and I should complain to them. However, when I explained that it was due to the big box that they had used, they immediately sent a replacement meal with their driver. That is the kind of service one hopes to receive. Even when they make a mistake, they do the necessary to fix it and keep their customer's faces smiling and tummys full. And the pizzas and pastas were delicious, by the way. We've been back since, when it was cold, they have lovely woodfires as well, great atmosphere. We'll be back again.