Poor Customer Service

On the 6th of December I attempted to order a Polo Handbag on the Luggage Warehouse website. I say attempted, because after the order was placed and the money taken from my credit card I got a phone call from Luggage Warehouse saying that the item I ordered is no longer in stock. I then asked for the transaction to be reversed on my credit card in which I was told it will be done and it would take 7 days for the money to be back in my account. Needless to say it is now the 20th of December and the transaction has still not been reversed. I have send a email to ********** on the 18th to enquire about the transaction - I have had no response. The order in question is #10175.