********** selling of goods

I have ordered items from this company on 3 different occasions: i.) 28 -4-17; ii.) 1-7-17 and iii.) 23-1-18. On all 3 occasions the luggage items were displayed on the website as available and in stock. On ALL 3 occasions they accepted money form me for the purchased items. On ALL 3 occasions the luggage ordered and paid for were not in stoc**** I thus had to make a different selection, obtaining items that were not my original choice. As I was on my way to Australia; I had no other options at the time. I live in a small town in the Free State, access to big retail stores are very limited. The second order arrived on the morning of the day I was flying to Australia - despite several e-mails and phone calls, stressing the urgency of the matter and offering to pay extra for courier services. It takes an average of 6 days to get a reply to an e-mail enquiry. Atrocious service, horrible stock keeping, poor customer care and ********** selling of goods.