Unorganised and unreliable.

One normally expect good service from European companies, just to walk out with a shock, which make some 3rd world carriers look good. On our last trip with Lufthansa, we arranged hotel space for 11,5 hour lay over, we pre-booked kiddies meals. Out of 4 flights we received the kiddies meals once, and they did not arrange the hotel as booked with Lufthansa on their useless call centre, and the departing airport. They are unorganised, and pass the obligation between branches, leaving the client helpless. We had to pay for our own hotel fees. We travelled with small kids which made it difficult. The desk gave me a address to email for a refund, and nobody came back until today. Will I use Lufthansa again? NO there are better organised carriers and companies out there to support.