********* AND UNACCEPTABLE SERVICE

My husband who is a regular flyer has purchased a seat for his long flight. As previously when you check in and select a seat on a flight with Lufthansa they see that they can change it without any reason. This time we paid for the seat to ensure that he has a comfortable flight. When he got to Mexico City to check in they gave him other seats again without any reasonable explanation. Anyone who purchases a service expect to receive that service. A seat selection was done to suit his needs as a customer. Now several emails was sent to customer. relations, Carsten Spohr (apparently the CEO of Lufthansa) and Sharon Murphy at Lufthansa. Calls and emails were made since the 19th of July. To date no response was received from any party. It seems that it is okay to purchase another flyers seat for them.