Unacceptable Delay and Lack of Response from Lufthansa

I'm extremely disappointed with the handling of my damaged suitcase claim by Lufthansa. Our suitcases were damaged on a flight between Frankfurt and Johannesburg with a layover in Heathrow. Despite sending a detailed report with all necessary information and documentation to Lufthansa's flight service email, we've received no response or resolution.

It's been 5 months since we submitted our claim, and the only response we received was an automated email from Lufthansa's press office, which didn't even address our issue. The email seemed irrelevant to our claim, and it's clear that they didn't take our issue seriously.

Details of the issue:

- Flight: LH947/07JAN, BA903/09JAN, BA55/09JAN - Routing: MAN/FRA/LHR/JNB - Suitcase details: Damaged suitcases received a week after arrival - Claim submitted: With all necessary information and documentation - No response: Despite multiple attempts to contact Lufthansa

Recommendation: I would not recommend Lufthansa to anyone due to their poor customer service and lack of response to legitimate claims. Until they improve their claims process and communication, I will not be flying with them again.

Advice to Lufthansa: Take responsibility for damaged luggage and improve your claims process to ensure timely and fair compensation for passengers. Respond to customer inquiries in a timely and relevant manner.