Shocking Service

I am appalled at the service I just got from Lufthansa Cape Town. First I spoke to Lucy who is a service consultant who kept me on hold for 20 mins. I am trying to book a group of 25 pax out of South Africa and I asked her to help me with the website which she couldn't then I asked if I could speak to a Supervisor and Lucy kept wanting me to call the UK which I was not prepared to do as someone in SA should be able to help me as my group is departing from SA. She then advised that she couldn't help and I said I'd go to another airline, which her response was "then you need to do that" she will have lost her company over R 250 000.00. Not something I would take lightly. I then spoke to the Supervisor (Stacey) who could also not help me and said I should speak to our "CAM" when I asked what or who that was she said "I don't know that's what THEY told me" - who the heck is they? I have been trying to make this booking the entire morning. I asked if I could email Stacey and she could forward my email on to the relevant department and she said she doesn't talk to them. (They are in the same company surely there is some sort of communication portal) The emails they kept giving me kept bouncing back. I am shocked at their attitudes and lack of wanting to help there clients.