Reimbur*****t nightmare

Their customer service is absolutely horrific!!!!!!! At the end June 2024 we were travelling back from Barcelona and we had a stop over in Frankfurt, where our connecting flight back to South Africa was cancelled. This resulted in us staying in Frankfurt for about 24 hours, and according to their reimbur*****t policy anything longer than 3 hours they would pay. I send them an email with all the supporting in the beginning of July and requested the reimbur*****t. They created a feedabck email trail (FB ID ***1) and their first response was to state that we didnt qualify for the reimbur*****t becuase according to them there wasnt more than 3 hours between the flights... which is utterly pathetic. Towards the end of July they send an email confirming the amount that they would pay.... now almost 8 months later we still havent gotten anything from them expect for back and forth emails regarding topics that we already sent to them. Their service is horrible and their phone lines arent operational which makes it a little impossible to get a hold of anyone.