NO REFUND RECEIVED

Lufthansa has the worst service that I have seen in a long time. Booked a flight and were instructed to cancel it by a lufthansa consultant as there was a spelling mistake on the ticket. This was on Thursday the 5th October 2017 and the ticket was cancelled online on the same day. We were informed that it would take 24-48 hours for the cash and miles to be refunded. We had then reserved the same flight for a surcharge in order for us to rebook it once the cash and miles had been cleared after 48 hours. Its now been two weeks and we have not received any refund for this ticket and could therefore also not rebook our flight. This flight is now also no longer available for the price we had reserved it for so we will not be able to travel at all. We have called the Lufthansa help centre about 6 times already and are always told that there was a technical glitch and that our request has been submitted again and we have to wait for another week. Everyone is telling us something different. LUFTHANSA IS *****ING OUR MONEY! So much for #nonstopyou , we haven't even received a response to our email which we sent to customer relations 8 days ago... NOTHING! Sad to see such horrible service from a once reputable Airline. Unfortunately I cannot recommend them anymore. The only thing that will happen now is that we will get our money back a bit faster as I have posted this on Facebook, but we will not be able to fly anymore as lufthansa has wasted 2 weeks in which the flights have gone up in price making it impossible for us to purchase a ticket. BUT THEY DON'T CARE!