Nepper, Schlepper, Lufthansa

<p>We had to change our travel route in Germany and informed the Customer Service Center of LH telephonically the day before the flight. LH gained two seats on their domestic flight which they could either sell or at least save the weight of two passengers plus luggage (46 kg), handling charges etc.</p> <p>We were advised by the service consultant that this would be treated as a 'NO SHOW' and the ticket price will have to be recalculated. He called us back about 5 minutes later which was great but told us that there will be additional charges of EUR 150 per person which we reluctantly had to accept and I gave him my credit card details accordingly. I told him that this extra charge makes no sense to us and asked him to inform his supervisor or manager. He was very friendly and helpful and said that he understands but that there is nothing he can do about it. So far so bad!</p> <p>I checked my credit card statement a few days later and found that LH charged us EUR 285.89 per person instead of the EUR 150.00 which they informed us about earlier.</p> <p>Be warned!!</p> <p>We for our part will never use LH again. Poor food and seats topped our experience with LH on the overseas leg. The flight was overbooked, a practice to cover the airline against 'NO SHOWS'! ;-)</p> <p> </p>