DS
Dolf S
1 reviews | Active since Nov 2015
23 Jun 2025, 12:35
Lufthanza does not refund as they said they will but instead delays and ignores enquiries.
Lufthansa made an error, which is understandable and forgivable, and undertook to refund E600 on 27 April 2025. Since then, they asked for my banking details 3 times which I sent in text and with the account proof on all 3 occasions. Still nothing paid as yet and no response to enquiries since 18 May.
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Replies (2)DS
Dolf S's updateReviewer Update
04 Aug 2025, 15:33...and now it's August and still no refund or even a reply. Better airlines available
DS
Dolf S's update04 Aug 2025, 15:33
Reviewer Update
...and now it's August and still no refund or even a reply. Better airlines available
DS
Dolf S's updateReviewer Update
09 Sept 2025, 08:38Today, more than 5 months, countless emails, web forms and telephone calls later, I received my refund.
They did not take the effort to respond here, but in fairness, I should probably thank them for eventually paying out.
They did not take the effort to respond here, but in fairness, I should probably thank them for eventually paying out.
DS
Dolf S's update09 Sept 2025, 08:38
Reviewer Update
Today, more than 5 months, countless emails, web forms and telephone calls later, I received my refund.
They did not take the effort to respond here, but in fairness, I should probably thank them for eventually paying out.
They did not take the effort to respond here, but in fairness, I should probably thank them for eventually paying out.