LUFTHANSA OFFER NO COMPENSATION FOR DELAYED BAGGAGE

5 passengers from 1 family travelling all together and 2 bags don't arrive at the final destination. Lufthansa acknowledge they did not load 2 bags in Frankfurt and will do their best to get the bags to the final destination. We don't hear from them again and so we make a special trip back to the last airport (in a different country) to try and locate the bags and are assisted by the baggage handling service at the final destination who make every effort to locate and send the bags to us. 5 days later we get the bags. In the meantime have to buy clothing and other items for the 5 days we have no bags. We submit a claim with Lufthansa on our return and they respond we are entitled to the refund and to please supply bank details, which we do. Only to then receive a further email to state sorry we have changed our minds (and I copy & paste their email below) but basically they dismiss the claim and advise they will forward to an unrelated Airline. On contacting them telephonically in RSA, they offer to give me a number to call in the USA and say they have nobody to assist with baggage claims in RSA.

"It is our sincere apology that after a renew check we have come up with different decision, we have forward your claim to United Airline since they issue your Property Irregularity Report. Your continuous patience is highly appreciated. Despite this unfortunate event we hope to be able to welcome you on board a Lufthansa flight again soon and assure you that we will do our utmost to make sure that your future journeys with us proceed as smoothly as possible."