Lufthansa does not know the meaning of customer service

I will never fly Lufthansa again. Our flights to Europe were delayed both ways - 5 hours there and a whopping 12 hours on the way back. No compensation could be claimed as my journey was from the UK to South Africa which I was told are deemed 'third' countries and not regulated by EU agreements. Staff told us the delay did not have a massive impact as Cape Town is a 'holiday destination', and no one would miss an important meeting, like for example, if it were a flight to Shanghai. Yes, a Lufthansa flight attendant actually said this to passengers. The flight attendants were generally rude, and did not seen to be fami**** with terms such as 'please', 'thank you' and 'help.';The support from Lufthansa when the passengers on an entire flight had to figure out, close to midnight, what to do with a last minute overlay was non-existent - and watching old ladies and young families running up and down a deserted Frankfurt airport looking for an open Lufthansa counter or any help was **********. The combination of the terrible service and arrogance was too much. Never again.