********* Lufthansa

I sent the following email to Lufthansa and received a reply that this was normal marketing practice in the airline industry. As a professional marketeer and member of the British Chartered Institute of Marketing since 1977, I can only comment that there is a difference between ethical and ********* marketing, of which this is a prime example. Neither I nor my friends and relatives will use Lufthansa again. My complaint FB ID ***3 with Lufthansa refers.

"Having used Lufthansa several times in the past I searched their website for fares to visit the UK during June 2023. I How do I make a complaint to Lufthansa by email? I was overcharged when I made my booking and need to discuss this before taking it further in social media. PLEASE NOTE: Lufthansa 1 - 04/05/23 - 17.01 hrs - R12,141.43 Lufthansa 2 - 04/05/23 - 16.05 hrs - R11,791.64 Lufthansa 3 - 04/05/23 - 17.18 hrs - R10,741.43 When I made my 1st enquiry the price was R11,791.64 When I made my 2nd enquiry the price has increased to R12,141.43 WITH A MESSAGE IN RED STATING THAT THERE WERE ONLY ONE SEAT REMAINING. I therefore made this reservation. After making and paying for the reservation I rechecked and found that there were other seats available and the price had reduced to R10,741.43 I have made many flights with Lufthansa, for both business pleasure. I drove to the Johannesburg office to discuss this matter and found that it had been closed. I've tried to find other ways to discuss this matter and have been unable to find any other than this method. Either an error has occurred in the online booking system or I was deliberately ******* into paying a higher price for my airline ticket; presently I am assuming the former. My request is either for a refund of the price difference or preferably a ticket upgrade on my flights to and from London. I shall look forward to hearing from you in due course. Many thanks and kind regards."