Lufthanda non service delayed baggage

had a Lufthansa flight from Frankfurt to Houston on 31 August 2021. Unfortunately that flight had to be changed from Frankfurt to Cancun.

1. There was a difference in the ticket price which I need to be reinbursed in SA Rand.

2. My luggage was delayed on arrival in Cancun on the afternoon of 31 August 2021.

My travel agent was able to report the "delayed" luggage and I was sent an email saying that the reference was CANLH 10827 Family Name: vanNiekerk.

According to this email my luggage was meant to be delivered to my hotel on Friday 3rd September. That never happened. I tried and the travel agent tried to contact Lufthansa but without sucess.

My only recourse was to go to the airport. I managed to share a taxi to the airport with one couple and once at the airport was directed from pillar to post. After an extensive search I was directed to the Frontier Office on the 1st floor of Cancun International Airport. I was abruptly told that Frontier had nothing to do with Lufthansa.

While passing through the terminal again one of the airport assistants suggested that I return to the airport later (6 hours) because then the Lufthansa "check in" staff would be working. I did return at my o we own cost $120 later. The Lufthansa "check in staff" were very friendly and helpful and obe gentleman accompanied me to the Frontier office on the 1st floor. I again explained my situation and was asked what colour my luggage was. It was presented immediately.

3. I'm angry and disappointed with the fact that:

3.1 Lufthansa not once enquired if I needed any while my luggage was delayed.

3.2 Lufthansa never communicated why my luggage wasn't delivered to my hotel on Friday 3rd September

3.3 Lufthansa wasn't available to be contacted on Saturday 4 September.

3.4 I had to go to the airport at my own cost twice to get my luggage that was their fault.

3.5 The attitude of Frontier Office showed no concern about my luggage nor were they interested in assisting in any way.

3.6 I have tried lodged a claim my transport costs to and from the airport to collect my luggage and to try and get my refund on the ticket bought in Frankfurt.

I have sent numerous emails without any acknowledgement of the emails received.

Eventually after a "threatening " email I got this response : "You can support us by refraining from further inquiries. We have noted your email and will give feedback when possible." This email was a month ago and still no further progress.

I'm angry because obviously the customer doesn't matter. It seems as if the longer Lufthansa drags the situation out the less chance a person has to recoup their money.

I found their attitude and email very offensive and in a time when everyone