Luft no where

<p>Most useless service, cancelled Frankfurt/Johannesburg flight for a second day in a row so on airport from Friday to Sunday without a flight out. My bag is lost so have to buy new clothing for a second time as well as pay my own transport from one airport to another. Please let me know what your formal complaint process is as well as compensation for all additional costs I have incurred to date. I would appreciate an immediate response from someone capable and able to make decisions and not the please contact our service desk response.</p>