1 reviews | Active since Mar 2009
Deceptive with no Integrity
It is unbelievable how Lufthansa blatantly lies to their passengers. I booked a ticket to the USA. It was an expensive ticket as I wanted the shortest layover's. However, 2 weeks before my flight they sent me an email to say that my flight had changed. They gave me some options. However, it was too late for me to try book another ticket. The new flight had two layovers of over 5 hours, and redirected through a different airport. Arriving to my destination 6 hours late. Their webpage says that you are able to be compensated if your layover due to them is 5 hours or more. You can claim compensation if you arrive at you final destination later than 5 hours than your original booking. The change of flight also said that if you choose to accept the changed flight that you can claim compensation after you have completed your trip. In all 3 cases they have told me they will compensate me . That is deception. This airline has no integrity and lie so that you will accept their changes. I will never fly with them again. and let people know what ****s they are...
