Awaiting Refund!

Good day Sir, Madam,

We were stranded in the UK for approximately 3 months! We booked a flight with Lufthansa Airline from the UK to Cape Town and a week before departure our flight was cancelled with no reason been given.

They knew South Africa was under lockdown but they still advertised the tickets, we were desperate to get home having a cancellation with Emirates and BA,I find this was very misleading!

We inquired about a refund and was told it had been handed over to the Refund Department...

It is so funny they have plenty staff when you book but no staff when they have to refund you, I find it hard to believe how a major airline which was making billions before the pandemic can't give you your money which is entitled to you! it's like paying for something you don't have...

With all these cancellations after approximately 6 months we had to book a repatriation fight with SAA which was triple the cost, with all these refunds out standing we had to sc**** together R40k to get back home!

After about 8 weeks we are still waiting for our refund and the same story as before, we passed it on to our Refund Department!

Kind regards Kenneth