NM
Nomthandazo M

1 reviews | Active since Jan 2019

12 Jan 2019, 17:20

Bad Service from Lucky Madi Auto

I pray and hope Lucky Madi will see this review an act on it, I app**** for a vehicle with his employee zweli in Benoni, everything went through successfully, I collected the vehicle which is a Charcoal 2013 kia rio on the 6th December 2018. When I collected the vehicle, there was TWO issues, which was the air-conditioning and the left side mirror & promised those would be fixed, they will order a mirror with kia. Less than a week of having the vehicle the Cv joints broke, Eugene their associated mechanic collected the vehicle of which I was promised it would be returned within two days, a week goes by and I now escalate to Clive which is zweli & jasmine's boss, eventually I was able to collect the car after two days of complaining of which again I had been promised that they were going to bring the vehicle back.After 3 days of having the vehicle with me it starts making a grinding noise and the vehicle alerts overheating whereby the engine light goes on, I notified zweli but he did not respond, a few days there after I call jasmine she explains that they are closed for the festive season but she will tell her Clive as he was in the area and could make arrangements for the vehicle to be collected, nobody got back to me about this issue and I tried numerous times to call Clive his number went straight to voice mail, the business opened on the 7th, I had to call zweli again because I had taken a decision of I don't the vehicle anymore as it had too many issues, Zweli apparently had a meeting with Jasmine & Clive and the outcome was they cannot take back the vehicle as its been paid for and they have apparently already spent money on the vehicle and rather they take the vehicle try to fix all the problems and make sure its in good condition and if it still gives problems after that, then they will change the vehicle for me, Now the problem i am having is, I have to call all the time to get feedback and till today no one has collected the vehicle and everyone is taking me back and forth. Lucky Madi if you do see this I would really love to get help on this issue as it seems no one is taking this seriously which inflicts a bad reputation on your business and employees.

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