Plett ragers be carefull

Lucky break backpackers advertises affordable accommodation for 122 people about 70 can be accommodated on camping site and rest at lodge. Booking was made paid in full by 31 January 2014 . Ninette the owner was informed in writing 2 cancelled and she informed that the R3440 was not refundable and accepted by the 2. On arrival the 28th Nov the group discovered they were all squashed in one room that accommodates 12 people.They complaint since this was not according to booking and payment arrangement. Ivan the site manager the tried to rectify this but some of the group ended up with no cushions and blankets. 1 Bathroom had to be shared between the campers and occupants of the lodge, a refundable deposit of R250 pp and R100 corkage fee pp also had to be paid. On departure date we were on site and inspected the property with Ivan it was agreed that damages to amount of -R500 would be deducted from dep of R4500 and refunded.Ninette rep**** once on the 5th Jan she will discuss with Ivan since group stole from her and damaged property which is not correct and it seems that she has now ****** from the group who has not receive any refund since their departure on the 5th Dec 2014