The treatment of customers is hell!!

On the 13 December 2019 I booked my car for GearBox Assessment/testing as diagnosed by Auto Electricians (Siyakhanda Auto Electrical Repairs) who also recommended Lucies Gearbox Repairs. On that day I was advised to bring the car on the 17 December 2019 which I did as early as 08:40 thereafter I was promised a call about the state of my car.

To my shock, there was no call until I panicked and made a call to check. I was so disappointed to be told that nothing was done in my car from that time the car was dropped up until 16:50 (the time I arrived to fetch it). No one had decency to call at least to indicate impracticality of attending to my car. There is NO Customer Service at all in this Company. No customers at heart, from the reception to the last number of employee. As a person working with different companies/levels of their sizes I do not think this kind of business deserves local support due to absence of Customer Service and the negative attitude prevailing from the receptionist. Today 18 December 2019 made a call to clarify my dissatisfaction but I got extremely cold shoulder from the receptionist. The horrandous treatment received leaves a lot of questions about the company, management and staff in general. Bad, very bad treatment in the absence of Customer Service. There is No one I will ever refer to such hell of treatment.