**** of lucid credit

An Agent from Lucid credit contract me on 6 November 2014 and inform me that they can help to improve my credit rating in order for me to get a homeloan. Their agent Steven Fick explain me how it will work. I indicated that I am interested but will come back to him in December 2014. He than go ahead to take my bank card number. On 14 November 2014 they deduct an amount of R3 350.00 form my bank account. I immediately contact him back and requested that they must reverse that payment. He than said I must write an email to their customer service to request the money back. I subsequently email to Philile Masinga again on 14 November 2014 to requested my money back. Up to date 7 November 2018 I never heard from any Lucid Credit consultant ever again.

I phone them today, 7 November 2018 to request when I can receive my refund back. The Lady I spoken to (I didnt take her name) said that she must speak to her manager to see if they will refund me.