Disgusting service from LUCID Credit

My name is Steven and I app**** for a service from Lucid Credit as I needed help with credit profile and they promised me that they will sort out my profile and assist me. I paid lucid for 2 services, one being account fix for R1500 and score fix for R1500 + R850 which in total I paid Lucid R3850 and added another account fix for R850 which makes the total amount of R4700, and after some time they send me an updated report of my profile, which had R0.00 in terms of arrears on my profile, however the real ITC (Transunion) report still shows my old score with arrears etc!! so LUCID is the last service provider I can recommend for anyone, their communication process sucks and all they do is suck the money out of people for no services. One of the services for score fix, they claim it's an email communication with their advisors, but then you pay R1500 to get help, only to be told its an email service!!! Please be aware of this provider and if anyone is looking to get help with their credit, rather appoint another provider! I've sent them emails in terms of my complaints to them, and no one has ever bothered to call me or email me back in terms of communication.