Take money but do not deliver on promise

My client was referred to Lucid and Steven Fick in particular to get his credit record cleared. My client paid Steven R3100 for this service. The credit record was supposed to have been cleared within 14 days and it is now way beyond 14 days and still nothing seems to have been done. When we phone to find out what is going on, we keep hearing the same thing, that it will be done soon. There is an urgency to get feedback but Lucid has adopted a don't care approach. Why should they worry - they have been paid!. I am horrified that there are organisations like this allowed to operate where they pry on the vulnerable, charge for a service that seems to be non existent. Lucid, you and your staff should be ashamed of yourselves. Anybody who was thinking of approaching Lucid, my advice is, keep your hard earned cash and stay away! And I see you are a company that does not respond to negative reports, why am I not surprised? Michelle Hiscutt - Pietermaritzburg