Service rendered differed from what was offered

Lucid approach me to clear a bad report from my wife's credit record. We made it <br> very clear what was required from them as we were in the process of buying a house.<br> Many promises was made by the agent to clinche the sale even after we made him repeat <br> what we needed from them.<br> <br> The agent push for the upfront payment after soonest but could not present an invoice even <br> after my numerous attemps to get one he said one will be issued after the payment was done.<br> I made payment against my better knowledge as there was a time constraint on offer to purchase.<br> <br> When it was time to deliver Lucid requested more money and only after weeks of requesting an inivoice<br> did they send me one. The invoice stated different work as what was promise to us. Lucid refused to present<br> a copy of the call between us and their agent.<br> <br> I lodge a complaint with the NCR and Western Cape Consumer Protector but no-one was willing<br> to see me and made conclusions without proper information. I left it as is but I feel the need to warn everyone <br> out there against Lucid and simi**** companies who contact you via call centre.