Ridiculous Service Fees

I recently tried to apply for a bond and the application was declined because of my credit report. The bond originator informed me that I need to get a Letter Of Settlement to send to each credit institute to have the 'issue' cleared from my records.

Lucid contacted me and offered their services. They quoted me, telephonically, R3 750.00 for a 3 month plan, debt settlement and to obtain the Letter Of Settlement from the company in question. I declined their quote.

I called said company and after 5 minutes on the phone with a call centre assistant, I received my Letter Of Settlement and was informed that I am no longer listed on their system.

I tried to contact Lucid to find out how I can send them this letter so they may update the information. I was quoted R1 500.00 just for them to update information on their system - TransUnion did all of the above FREE OF CHARGE!

I cannot obtain further credit applications as Lucid is one of the main credit facilities that companies use to check people's credit reports.

Why should I be charged ridiculous amounts for a simple update of information? I have the letter on hand.