R5000 taken but no service received

A friend of mine referred me to Lucid Credit to help me get my credit score up and close some accounts. I contacted them and Thuli sent me information. I was told that I have to pay in R5000 to use there service to close 4 accounts and to bump up my credit score. I did this and got no feedback for a week and a half. I then decided to contact them and find out how far things were. To my disgust they informed me that they had tried to get hold of me via email and I informed them that I did not receive any email from them. This whole process was supposed to take 14 days according to them. But at this time nothing had been done and nobody had the common decency to contact me to follow up. I then asked for my money back as there was no service rendered and I could do it myself. They then informed me that they do not pay fees back. I informed them that this was a breach of contract as nothing had been done and that I would take them to court if I had to. The lady then said that things would be done right away. 4 weeks into the whole story and still nothing has come to a point where I can pay the suppliers. This to me is the second breach of contract.