NV
Nick V
1 reviews | Active since Jul 2012
06 Jun 2018, 19:41
Lucid Credit does not help their clients
Good day I approached Lucid credit to remove an ******** judgement from my name. They asked me to explain the situation to them and what had transpired, then provided me with assurance that the judgement could be removed. Today Lucid informed me that I must pay off the outstanding amount that standard bank claims I owe before they will help me. This after paying them 10000 rand to rescind the judgement on my name. Basically Lucid only looked up a few things but took no real action to truly help me in any way except confirm the obvious. I've asked for a full refund, but they have stated that they will only refund 1500 rand as they have resources to pay.
Kind regards
Nicky Verster
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Replies (2)NV
Nick V's updateReviewer Update
13 Jun 2018, 11:31Please also take a look at their website.
They simply make a statement and dismiss their client complaints without actually fixing the issue it seems.
It seems very much like they only deal with open and shut cases that are quick wins, but the moment the hit a snag they drop your case.
Also note that not even their quality of responses are articulate as, their spelling and information is exceptionally poor to say the least.
They noted me as a female working for Metro Police? Where I am a male working in financial institutions and this is their document for final submission?
NV
Nick V's update13 Jun 2018, 11:31
Reviewer Update
Please also take a look at their website.
They simply make a statement and dismiss their client complaints without actually fixing the issue it seems.
It seems very much like they only deal with open and shut cases that are quick wins, but the moment the hit a snag they drop your case.
Also note that not even their quality of responses are articulate as, their spelling and information is exceptionally poor to say the least.
They noted me as a female working for Metro Police? Where I am a male working in financial institutions and this is their document for final submission?
NV
Nick V's updateReviewer Update
13 Jun 2018, 11:34One final thing to add, is that there is no coherent communication, they do things at snails pace and make it look like they are genuinely busy.
They ask you to provide them with information that you have provided them 3 times prior to being asked again and genuinely don't seem to understand what effective communication or meeting their committed services are all about.
NV
Nick V's update13 Jun 2018, 11:34
Reviewer Update
One final thing to add, is that there is no coherent communication, they do things at snails pace and make it look like they are genuinely busy.
They ask you to provide them with information that you have provided them 3 times prior to being asked again and genuinely don't seem to understand what effective communication or meeting their committed services are all about.