1 reviews | Active since Mar 2009
Lucid are *****s and irresponsible
<p>I received an e-mail from a company called Lucid Credit Clear, in the mail was a link to a credit assessment that they had done on me and you needed password to access it that was also supp**** by them, this so happens to be my ID number....this immediately triggered alarm bells as this is highly personal information that I most certainly do not just share with any random organisation or people.</p> <p> </p> <p>I contacted this organisation to find out where they got my information from and was informed that LUCID is contracted to 70% of dealerships and Bond Originators in South Africa, so when a check is done by them using the Lucid Credit check, your information is automatically uploaded onto their database.</p> <p> </p> <p>Couple of problems with their feedback...beside me having to consentually allow them to contact me or any 3rd party entities (which was not the case), none of the dealerships or banks I have dealt with are aware of thsi organisation, I facilitated my own finance agreements for my vehicle and my bond and most certainly didn't tick any boxes for them.</p> <p> </p> <p>This companies willingness to resolve the matter is less than ideal, they are stalling feedback, putting phones down on me and just being useless.....what ever you do...DO NOT do business with these people, judging by the amount of complaints online, they are a real gem of an organisation!</p> <p> </p> <p>Aneshree Naidoo~from LUCID clear credit, i feel I have to name you specifically for the apaulling efforts you have made so far and for the total unwillingness to solve this, it seems like complaining is the only way to solicite feedback from you and this organisation, never mind that I never asked to be contacted in the 1st place or consented to ahve your information shared!</p> <p> </p>
So LUCID are still not playing ball and are actually refusing to assist on this matter at all, The feedback I received from Anershee Naidoo, after working days of lodging this complaint (not a resolution) stated the following....Please note I received feedback from management stating that you failed to follow our internal process where you requested to send a detailed email to our customer care department so that your query can be investigated and an outcome would be provided.... this is blatantly false as it was done online while speaking to Anershee when the complaint was lodged, I even dictated the content of the mail to her.
The feedback continues to say....Whilst your matter has been escalated , you did not wait for the outcome instead you went and lodged a complaint on Hello Peter. I received an instruction from management that no further feedback will be provided and the investigation has been closed (end of feedback).........So apparently a consumer is not allowed to post complaints about companies that solicited information from third parties.
So please, please, please, whatever you do, DO NOT do business with them, they do not have your best interests at heart, they will go to any means to get customers and their attitude is disgusting!
So LUCID are still not playing ball and are actually refusing to assist on this matter at all, The feedback I received from Anershee Naidoo, after working days of lodging this complaint (not a resolution) stated the following....Please note I received feedback from management stating that you failed to follow our internal process where you requested to send a detailed email to our customer care department so that your query can be investigated and an outcome would be provided.... this is blatantly false as it was done online while speaking to Anershee when the complaint was lodged, I even dictated the content of the mail to her.
The feedback continues to say....Whilst your matter has been escalated , you did not wait for the outcome instead you went and lodged a complaint on Hello Peter. I received an instruction from management that no further feedback will be provided and the investigation has been closed (end of feedback).........So apparently a consumer is not allowed to post complaints about companies that solicited information from third parties.
So please, please, please, whatever you do, DO NOT do business with them, they do not have your best interests at heart, they will go to any means to get customers and their attitude is disgusting!
