hidden info to clients and a bad customer service

this company promises heaven and earth but when you finally fall in their trap you will get the shock or your life and the people they employed are horrible and rude towards clients especially Mbali Mthembu and Boitumelo Kesi who seemed to behave like they own shares in that company and have made it a point that they will make you as the consumer miserable. well I dealt with the company Lucid because I wanted them to assist me in clearing my default on credit bereau of which that was done successfully and later on I continued with them to negotiate lower instalments with my creditors of which the customer service was not satisfactory at all dealing with the exceptionally rude Mbali,now I wanted to cancel the new car owner cover which I got surprised that I now need to pay for the 12months penalty which was not made aware to me and dealing with Boitumelo on matter she and had to send here 20 emails for her to give me the clause that states the cancelation procedure that I am liable to pay for the whole 12months .all his was not revealed to me about the cover,Lucid's services are unfair and misleading clients and hide information so they can take your money.>cancel Lucid #simple