BEING DEBITED *******LY

After logging several complaints, I am STILL being debited Lucid Living. I have spoken to Tahir, Steven, Bronwyn, Melisa, Nhlanhla and STILL nothing has been done to resolve my issue. I cannot block this company from debiting me since they keep changing their debit code. They only way to stop them is to change my bank account, placing additional personal strain with the administrative burden of that action. I also face the possibility of them blacklisting me for failing to 'pay' them. I was even told by the complaints department to take legal action against the individuals: advice I find unprofessional and unfair since I doubt employees would act against company directives/procedures etc. I am at my wits end and would like to resolve this matter and get reimbursed for the money Lucid Living is *****ing from me. Today, I was put on hold for 20 minutes while call center agents looked for a manager who has NO DIRECT LINE and doesn't respond through communication suggested by her in the first place? They say I'm being held to a verbal contract - but I can't similarly hold them to their same verbal confirmation to cancel - requested and agreed to well before the first debit?