Horrible client service and service delivery.

I was treated completely unfairly by this company. The company is completely unprofessional and the stuff there are untrain and rude. I was called by them offering me their services of Debt Mediation. They then pulled my credit report for R792 and the consultant went thought it and gave me advice as to how the company will be assisting me based on her findings on my credit report. I was told that I needed to make payment of R1725 and another R1875 for the work that needs to be done. I made the payment as agreed of a total of R4392. This was in August. When time came for them to assist me they called me and told me that they will not be able to as I was sold the incorrect service. I requested a refund and 4 months later I'm still waiting for my money. They do not communicate at all and when I call I'm sent from pillar to post with really bad attitude. I received no service because of a mistake that was made by them but I'm not being refunded my money. I must pay for the companies incompetence, negligence, and horrible client service. They are only polite when they want your money once you pay they forget about you.