Shocking service

Hi <br> <br> My parents property was rented out. The lease finished 30 March 2015. We did inspection on that day and the house was left in a very bad condition. The tenants was not even present with inspection. After several phone calls, mails half was done . Up until today no refund of a outstanding water account was paid back. No inspection was done I was promised one on the 25 May but still waiting . The service and feedback is shocking . How long must owners wait to get there proprty back in the same condition as they left it. The only reresponce I got for nearly 3 months was . ( sy kom spoedig terug na jou toe). Tiaan and Egbert met me at the property the second week in April the issues mainly for BAD housekeeping has still not been resolved. New toilets that is black in the inside, discusting dirty floor tiles, dirty greasy braai, cracked tiles. Just some of the issues. LRE Group service is shocking and very unprofessional. I will not recommend them to anybody. They should change there name to ( sy kom spoedig terug na jou toe).