Owner deftly: rakes in money whilst blatantly lying & deceiving & manipulating her clients.

Item: LPG Endermologie Claremont & Winelands
Rating: 1
Author: Samantha C

I approached this clinic for endermologie due to it's statements on it's 2 websites. For example: * s****ed touch * professionally qualified staff * high quality treatment ...etc * LPG registered And for logistic reasons. Endermologie, if administered by a trained professional, boosts your body lymphatic system and flushes out toxins. Cellulite is diminished and overall health is improved. One begins the treatment with 20 sessions done over an intensive period of a massage 2-3 x a week, thereafter 1 session a month is sufficient. This was the second time I was going for endermologie treatment. My first clinic in Moullie Point produced dramatic results, & I had loved how my overall health had improved, after just 20 sessions & I continued the once a month treatment for years. At Annelize clinic I went for just under 30 sessions - a total cost of R7800. I left with my body & health in a worse condition than when I began, & had ever been in my entire life. The reason for this I discovered was that Annelize staff/ the******'s where NOT TRAINED. When digging further, discovered Annelize had been a board member of LPG S.A, & her clinic used as the training clinic for LPG the******s. When I 'challenged' Annelize, & requested a refund, I even 'nicely' said that I would be returning to my previous clinic, & if there were no results, I would apologise to her, & accept it was not her responsibility. And withdraw my request for a refund. Annelize response to this was to declare I was a **** about my healthy eating & exercise routine, demanded to know all medication I was on(?), approached a staff member (who I had become friendly with) to spy on me due to the staff member being to my home, & that were just a few of a 'charming' slandering comments to me. Due to this staff member, I heard of quite a few clients who had been furious with her (the staff member) as to worsening of their body condition & leaving before treatment 'packages' were finished. (which just basically adds to profit to Annelize) Basically not having trained staff leads only to profit gain, as people keep going back expecting to see benefits, but keep being told (I can only guess) that its due to them & their lifestyle & they must just stick with it! I met one lady at Annelize clinic who had been going for 2 years, twice a week with little results. Annelize very proudly informed me she had 65 clients........65 clients being treated by untrained staff.... Charging about R300 for a treatment. I returned to my 'old' clinic. The results have been fantastic, with 20 sessions. I have photos to prove. And thankfully I was not physically damaged by Annelize & her staff. When I emailed Annelize with my photos as proof & demanding a refund. No response. I also approached LPG head office, little support. They basically gently told Annelize she needed to train her staff which she did about 5 months later. As to being included in the email demanding refund: No response. LPG allowed a board member to run her clinic with untrained staff, & advertise herself as registered clinic (you can only be if all your staff are trained) I was also informed that LPG head office had decided I had a fat issue (from Annelize explanation....?) A fat issue.... in fact I do have a big fat ISSUE about the lack of ethical & responsible behaviour of Annelize, & the LPG S.A. team. It would perhaps seem that Annelize has been very deftly & smoothly been running a ****, under false registration, simply just to rake in cash. Oh & Annelize does also state on the website: *compassion and humanity * committed care ...... ..... ?

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